Fathom Station

Help & contact

Stuck, found a bug, or just want to tell us about your favourite creature? Email justanerdgaming@proton.me. It helps if you include your device model, the game version (Settings › About) and a screenshot.

Common questions

I bought something but didn't get it

Make sure you're signed in to the same App Store or Google Play account you bought with, then open the Shop and tap Restore purchases. If it still hasn't arrived, email us with the date and the order number from your receipt.

How do I get a refund?

Refunds are handled by the store: on iPhone and iPad go to reportaproblem.apple.com; on Android see Google Play's refund page.

Can I move my station to a new phone?

Your station is saved on the device it was played on. There's no cloud save yet. One-time purchases can be restored on the new device from the Shop.

How do I start over?

Settings › Delete Game Save. This can't be undone.

A video ad didn't load

Ads sometimes aren't available (no connection, or no ad to show). The game counts down a few seconds and gives you the reward anyway, so you never miss out.

How do I turn off sounds or vibration?

Settings has sliders for music and sound effects, and a switch for haptics.

Does the game work offline?

Yes. Your station keeps earning for up to 12 hours while the app is closed.

Deleting your data

Fathom Station has no accounts. To remove everything:

  1. In the game, open Settings › Delete Game Save (or uninstall the game). This erases your progress from the device.
  2. To remove the anonymous gameplay stats linked to your install, email justanerdgaming@proton.me with the subject “Data deletion request”, and tell us your device type and roughly when you played. We'll ask GameAnalytics to delete it and confirm within 30 days.
  3. To limit ad tracking, reset or delete your advertising ID in your device's privacy settings.

More detail is in the privacy policy.